Products

What are Energy Pods?

Energy Pods are a tasty and nutritious compact meal replacement product that comes in a fudge pudding form inside a 2-oz. cup alongside a paperboard spoon. Manufactured in Napa, California, they can be used as a dip, sauce, snack, dessert, or base for your favorite toppings. That's Energy Pods.

What is CocoZen?

CocoZen is a 12 oz. nutritious and tasty spread made using blanched almonds and gourmet cocoa and enriched with high-quality protein with no sugar added. Manufactured in Napa, California, CocoZen embodies a merger of deliciousness and health.

How do I use the Energy Pods?

Peel, pop, and dip with the spoon that comes alongside—that's the easiest way. But why stop there? Use it as a dip for chocolate, spread for your toast, or sauce for your ice cream, or combine peanut butter, fruits, and whipped cream to create a world-class dessert. There's no other snack product with this much nutrition and culinary versatility! Pro tip: Refrigerate them for the most melt-in-your-mouth and creamy texture.

Do I need to refrigerate or freeze the product before or after opening?

Nope. Energy Pods are completely shelf-stable. However, if you open them, you can use the foil lid to cover them and stow them in a cool and dry place for later use.

Should I be concerned if the product starts separating?

That's a feature, not a bug. Why? Because the compact cup form and spoon allow you to mix the Energy Pod back up even if separation does occur. Meanwhile, throw in your favorite toppings while you mix it back up.

Do Energy Pods contain dairy and nuts?

We use whey protein, which has a small amount of lactose. We do use blanched almonds as the main ingredient in our Energy Pods.

What are erythritol and monk fruit extract?

Imagine sweetness without guilt and even protect your teeth. Monk fruit extract and erythritol are natural antioxidants and zero-calorie sweeteners that have no impact on blood sugar and insulin levels. Unlike sugar and refined carbohydrates that can wreak havoc on dental health, these sweeteners protect your teeth against tooth decay.

What are net carbs?

Net carbs are total carbohydrates minus dietary fiber and sugar alcohols. This is used to figure out how much free or added sugar a product contains and what kind of glycemic response it will have. This can be very helpful and smart for not just those who are controlling blood sugar but also those who want to cut down the intake of free sugar in their diets.

Do Energy Pods have sugar in them?

There is no added sugar to Energy Pods at the moment.

How are Energy Pods made?

Energy Pods are a labor of science and love. We take the best and most nutritious ingredients we can find and then grind them together to make a decadent and shiny liquid that is poured into small cups. We then package these cups with our own hands (no packaging machines have thus been invented to wrap our Energy Pods) here in the heart of Napa Valley, California, and then have them shipped to you when you order them.

Where are Energy Pods made?

Energy Pods are made in Napa, California, right in the heart of the food and wine mecca of the world. We recommend pairing our Energy Pods with your favorite red or white.

Can I use Energy Pods and CocoZen in recipes?

Absolutely! Due to the cup form and ease of use, Energy Pods and CocoZen can easily be a base or addition to multiple recipes where a chocolate or nutrition bar would fall short. If you're looking for quick, easy, tasty, and nutritious snacks that only take a minute or two to make, we have aboatload of recipes for you to mingle with.

What kind of diets do Energy Pods and CocoZen fit into?

Energy Pods and CocoZen are currently vegetarian, gluten-free, keto, and low-carb and contain all-natural ingredients.

Can I use them with a coffee maker?

Nope. You've got the wrong Pods! Energy Pods are a versatile snack and meal replacement product, not a K-Cup replacement!

Shipping

How long does it take to ship my order?

We usually ship the next business day.

How much does shipping cost?

We use standard shipping costs in the USA. Currently we offer free shipping over orders of $40. Expedited shipping costs extra.

Refunds & Exchanges

What is your return or replacement policy?

We have a no-questions-asked refund policy. You can initiate the refund process by simply emailing us at hello@kgfoodco.com or contacting us via our chat.

I have issues with my order. What do I do?

If you have any issues with missing items, something is broken, or the delivery person decided to play a slam dunk with our shipping box, please email us at hello@kgfoodco.com, and we will work with you to send a replacement.

Subscriptions

How do I access my subscriptions?

You can find your subscription by logging into your account by visiting the link here:https://kgfoodco.com/account

How do I sign up for a subscription?

You can subscribe to our product by visiting the product page and selecting the frequency at which you’d like the product delivered. You’re all set.

How do I cancel my subscription?

You can log into your account by going here:https://kgfoodco.com/account. From your account portal, you can cancel your subscription. If you have any issues, please reach out to us via chat or email us athello@kgfoodco.comand we will help you with your subscription.

General FAQ

Do you offer any discounts or deals?

We offer a subscribe and save option, which allows you to save money. You can tailor the subscription based on your needs and cancel any time you like!

How do I contact KG Food Company?

You can either use the chat system on the website or e-mail us at hello@kgfoodco.com.

Do you have any new flavors in the pipeline?

We are always experimenting with new flavors and share updates on our social media profiles or you can subscribe to our emails and you’d be the first one to know when we announce new flavors and products.

Order

How do I cancel my order?

Please contact us ASAP via chat during business hours(9am-5pm PST, Monday-Friday) or email us at hello@kgfoodco.com, and we will do our best to accommodate your request.

What forms of payment do you accept?

We accept all major cards, including Visa, Mastercard, American Express, Diners Club, Discover, and wallets, including Apple Pay, Google Pay, Amazon Pay, and PayPal.

Can I buy your products in physical stores?

Currently, we are focused on online sales with some stores and retail outlets in the Bay Area, California. As we scale up, we will get to a retail partner near you.

What do I do if I receive the wrong product?

Not good! Reach out to us via our chat or email us athello@kgfoodco.comand we will fix it right away!

How do I check the status of my order?

After placing your order, you will get a confirmation email and then receive a order tracking link once we ship your order. It may take 24-48 hours for the tracking number to update. If you cannot find notifications, we recommend checking your spam folder to see if it may be blocking our emails. If you still face issues, please reach out to us directly via chat or email us at hello@kgfoodco.com